Money Back Guarantee

At Dawn Paws, we are committed to ensuring the complete satisfaction of our customers. We understand the importance of trust and transparency when bringing a new puppy into your home. To give you peace of mind, we offer a robust Money Back Guarantee to address any concerns you may have about the health and quality of our puppies.

Health Guarantee

Our puppies come with a comprehensive health guarantee. We ensure that each puppy has been examined by a licensed veterinarian, is up-to-date on vaccinations, and has been dewormed. If a licensed veterinarian diagnoses a serious genetic or congenital health issue within one year of purchase, we will offer a full refund.

Refund Conditions

We offer a money back guarantee under the following conditions:

  1. Health Issues: If your puppy is diagnosed with a severe genetic or congenital health condition within one year of purchase, verified by a licensed veterinarian.
  2. Non-Matching Description: If the puppy received does not match the description provided at the time of purchase.
  3. Death of Puppy: If the puppy dies due to a genetic or congenital defect within one year of purchase, verified by a licensed veterinarian.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Notify us immediately if you believe your puppy has a health issue or does not match the description provided.
  2. Veterinary Examination: Have the puppy examined by a licensed veterinarian. Obtain a written diagnosis and any necessary medical reports.
  3. Submit Documentation: Send us the veterinary diagnosis and any supporting documents within seven days of the examination.
  4. Review and Response: Our team will review the submitted documentation and respond within 14 days. We may request further information or an additional veterinary examination for clarification.
  5. Full Refund: If the claim is validated, we will offer a full refund of the purchase price.

Exclusions

The following situations are not covered under our money back guarantee:

  • Minor health issues or conditions that are easily treatable and do not significantly impact the puppy’s quality of life.
  • Health issues or injuries caused by accidents, neglect, or improper care after the puppy has been placed in the buyer’s home.
  • Any conditions or issues that arise after the first year of purchase.

Returning the Puppy

In the event of a refund, the buyer may be required to return the puppy to us. The cost of returning the puppy is the responsibility of the buyer. We will coordinate the return process to ensure the puppy’s safety and well-being.

Additional Support

We are committed to your satisfaction and the well-being of our puppies. If you have any concerns or need assistance, please do not hesitate to contact us. Our team is here to support you and provide guidance throughout the process.

Thank you for choosing Dawn Paws. We look forward to helping you find the perfect companion and ensuring a smooth and enjoyable experience.